Job Description

Additional Information Job Number 25076341 Job Category Sales & Marketing Location W New York - Union Square, 201 Park Avenue South, New York, New York, United States, 10003VIEW ON MAP (New York - Union Square, 201 Park Avenue South, New York, New York, United States, 10003) Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Drives revenue from local accounts by proactively soliciting new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. Partners with account leaders to pull through business from customer accounts deployed outside the local market (US Account Sales and GSO) Partners with the Sales Office to book group events within the group booking parameters. Provides property support by coordinating and executing site inspections/visits for off-property sales managers. Verifies that the business is turned over properly and in a timely fashion for quality service delivery. Pulls through business booked through the Sales Office, as well as achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brandu2019s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience, Group, BT and Project Team. CANDIDATE PROFILE Education and Experience Required: u2022 High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area. OR u2022 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. Preferred: u2022 BT Sales Experience u2022 Group sales experience. u2022 4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific business segments (e.g. group, catering, transient); knowledge the hospitality industry. CORE WORK ACTIVITIES Managing Sales Activities u2022 Partners with US Account Sales and GSO in u201cpull throughu201d of BT and Project Teams from deployed accounts to drive results at represented hotel(s). u2022 Partners with the Sales Office to book group events within the group booking parameters. u2022 Pulls through business and achieves revenue goals for all opportunities booked through the Sales Office. u2022 Partners with Account Sales to identify new group/catering business and achieve personal and property revenue goals. u2022 Works with Area Sales Leader (ASL) in identifying the top accounts of each stakeholder hotel, determine deployment structure, identify account manager, and coordinate efforts to pull-through business from the accounts for the stakeholder hotels (BT, Project Teams, Group). u2022 Drives revenue from local accounts by proactively soliciting new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. u2022 Up-sells products and services, with the ability to bring the sale to closure. u2022 Engages in proactive selling of all of facilities (e.g., Spa, Golf, Restaurants) to all of BT, Project, leisure guests as well as group planners. u2022 Assists with selling, implementation and follow-through of BT, Project Team and group sales promotions . u2022 Coordinates and plans all Familiarization Tours (FAM) and in-market customer events. u2022 Provides accurate, complete and effective turnover to Event Management and other Sales Channels. u2022 Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction. u2022 Coordinates and executes all site inspections/visits at the property for out-of-market and non-deployed accounts (includes site visits for out-of-market Sales Associates). u2022 Coordinates site visits and partners when appropriate for in-market sales managers (e.g., Account Executives and Senior Account Executives). u2022 Partners with account/selling manager to develop creative aspects of site visit. u2022 Tracks bookings and leads generated from site visits. u2022 Grows business of existing accounts by soliciting them for future open years while onsite, identifies additional project teams and transient share shift within accounts. u2022 Gathers all important customer data from account/selling manager in order to plan appropriately (e.g. customers goals, specific needs, key account info, etc.). u2022 Understands competitoru2019s strengths and weaknesses to differentiate the Brand from the competition during the site visit. u2022 Provides expert knowledge on local destination (e.g., local attractions, events, etc.). u2022 Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. u2022 Implements the brandu2019s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. u2022 Solicits new business from assigned small business accounts, reader boards, and leads sent through internal referral mechanisms. u2022 Solicits potential new accounts or business opportunities by leveraging business intelligence provided by Sales & Marketing Planning and Support or other third-party data sources to generate leads (Agency 360, Reader Boards, etc.). u2022 Utilizes internal lead referral tools (e.g., eProspecting Portal) to solicit new business opportunities and contacts. u2022 Re-solicits non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business when appropriate. u2022 Drives customer satisfaction through daily interactions (e.g., solicitations, re-solicitations, account calls, new business calls, face to face activities, etc.). u2022 Conducts customer facing sales activities on behalf of the hotels in partnership with Property Coordinator/Resource as appropriate. (e.g., lunch and learns, social hours, company of the month activities, local industry events, Convention and Visitors Bureau (CVB) Activities, etc.). u2022 Maintains complete and up-to-date lead information on each account in SFAWebCI to verify accurate reporting and customer base information. u2022 Qualifies and maintains customeru2019s long-term business potential and refers customers to market, field, hotel or national sales office, as required. u2022 Presents stakeholder hotel benefits and features based on customer needs. u2022 Uses all information systems (e.g., ISAAC, SFAWebCI, MRDW, MarRFP-SAPP) to research the deployment and value of the accounts deemed important for stakeholder hotels. u2022 Understands the overall market (e.g., competitorsu2019 strengths and weaknesses, economic trends, supply and demand etc.) in order to sell effectively against the competition. u2022 Leverages all available sales channels, (e.g., , group and transient intermediaries, field sales, worldwide reservation offices, etc.) to optimize sales revenues. Building Successful Relationships u2022 Gets involved in community-based organizations to position property for group/catering sales opportunities and participates in community and hotel networking events (e.g., Rotary Clubs, Chamber of Commerce, etc.). u2022 Engages in property related events that support the development of existing and new accounts (e.g., General Manager (GM) Reception, Concierge Level hospitality, etc.). u2022 Builds and strengthens relationships with existing and new customers to enable future bookings. u2022 Attends and facilitates pre-planning visits to establish consistent customer communication. u2022 Entertains customers by showing them the property and key locations surrounding the property; provides after-hours entertaining for customers. u2022 Partners with Event Management and/or Operations in providing a customer experience that exceeds the customeru2019s expectations. u2022 Executes exemplary customer service to drive customer satisfaction and loyalty and as necessary, refers them to the appropriate owner. u2022 Gains understanding of the propertyu2018s primary target customer and service expectations; recommends appropriate features and services to best meet their needs and exceed their expectations. u2022 Visits neighborhood target and local small business accounts and coordinates follow up efforts. u2022 Increases local penetration of high potential accounts to optimize demand across all brands and satisfy important property needs. u2022 Partners with account leaders to pull through business from customer accounts deployed outside the local market. u2022 Performs other duties, as assigned, to meet business needs. The hourly pay range for this position is $39.90 to $52.40. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ W Hotelsu2019 mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. Weu2019re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guestsu2019 passions to life. If you are original, innovative, and always looking towards the future of whatu2019s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you. Marriott

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