Job Description

Job Description

Job Description

About Us

Established in 1939, Tri-County Electric Cooperative is an electric distribution cooperative that serves more than 110,000 members across 16 counties in the north Texas region. The cooperative provides and distributes power to more than 131,900 meters on 9,900 miles of distribution lines. Tri-County Electric Cooperative's mission is to provide safe, reliable power at the lowest possible cost.

We believe in creating a workplace that fosters growth and collaboration. We are committed to being humble in our approach, trustworthy in our relationships, and resilient in the face of challenges. Our team is engaged and empowered to take ownership of projects and contribute to meaningful change. We value open communication, encourage continuous learning, and focus on developing coachable individuals who thrive in a supportive environment. We are all part of a responsible , reliable , and empathic team that is making an impact every day.

Position Summary

The Telecommunications Specialist supports the administration, deployment, and maintenance of the organization's enterprise communications systems. This role assists with configuring telephony services, mobile device management, and telecommunications infrastructure while providing technical support to end users. The Specialist position serves as an entry point into telecommunications, providing hands-on learning while supporting day-to-day operations.

Essential Job Functions

• System Support and Maintenance
  • Assist with daily monitoring and basic maintenance of telecommunications systems.
  • Configure and deploy mobile devices, desk phones, and related equipment.
  • Perform basic administration tasks within mobile device management (MDM) solutions.
  • Document system configurations, updates, and support materials.
• User Support and Training
  • Serve as Tier I support for telecommunications and communications systems.
  • Assist users with hardware setup, system navigation, and basic troubleshooting.
  • Support the development of user guides and training materials.
• Device and Data Management
  • Deploy and configure iPads, cellular devices, and cellular modems.
  • Validate device configurations and perform routine updates.
  • Maintain accurate hardware inventory records.
• Process Support
  • Assist in documenting workflows and system procedures.
  • Support minor system changes or configuration adjustments under supervision.
  • Document technical requirements to support automation or integration efforts.
• Project Assistance
  • Participate in assigned tasks for telecommunications projects, upgrades, or migrations.
  • Coordinate with vendors and internal teams on assigned activities.
  • Track project deliverables and maintains documentation.
• Compliance and Documentation
  • Maintain documentation to support compliance with policies and standards.
  • Assist with audit preparation by gathering required system documentation.

Position Requirements

• Education Requirements-
  • Associate's degree or bachelor's degree in information technology, telecommunications, a related field, or equivalent experience.
  • Minimum two years of applicable experience.
  • Certifications such as CompTIA A+, CompTIA Network+, or MDM platform certifications (Intune, JAMF) preferred.
• Abilities and Skills-
  • Knowledge of telecommunications systems, mobile device platforms, and enterprise voice systems.
  • Familiarity with networking fundamentals, wireless technologies, and cellular networks.
  • Strong problem-solving skills and attention to detail.
  • Effective written and verbal communication skills.
  • Willingness to learn and adapt to new technologies.

Relationships

• Reports to IT Infrastructure Manager

Physical Demands

(Scale: Rarely = Less than 5%, Occasionally = 5% - 25%, Frequently = More than 25%)

• Heavy lifting or moving of materials: Rarely – Up to 50 pounds.
• Operates Office Machines: Frequently
• Standing: Frequently
• Walking: Frequently
• Awkward Position (stooping, bending etc.): Occasionally
• Climbing Maximum: Rarely 10' Maximum
• Eye-hand Coordination: Rarely
• Location: Indoor 90% of time, Outdoor 10%

Work Conditions: Occasional weekends and perform work as necessary.

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