Job Description

Description

EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, the Surgery Scheduler is an integral part of the healthcare team.

Responsibilities include, but are not limited to, the following

• Schedules/reschedules pre-operative and post-operative appointments and surgeries with physician for new and established patients using current physician protocols
• Obtains insurance authorizations for patients needing MRI.
• Prioritizes patient need based on collected information obtained through patient interview
• Knowledge of authorization requirements based upon status for the surgery and CPT codes
• Coordinate and post-surgery with outside facilities, to include equipment needed
• Once surgery is confirmed, posts surgery in all necessary systems
• May need to obtain medical clearances, cardiac clearances, etc. according to patient's co-morbidity according to established protocols
• Instructs/directs patients in a timely manner according to established policies and protocols related to specific surgeries and acts as ongoing resource for patient and staff questions
• Keeps an open line of professional communication with physician team regarding patient needs
• Maintains a pleasant and cooperative demeanor while performing all duties
• Ensures documentation in medical record accurately reflects communication and patient's plan of care
• Performs patient education when appropriate including oral and written education relevant to the patients' surgery
• Make changes in provider schedules as directed by physician or management

Requirements

• High school diploma or equivalent
• Clinical certification preferred
• Experience in a clinical type setting is required
• Basic knowledge of medical terminology and anatomy
• Knowledge of lab/diagnostic tests and associated paperwork
• Working knowledge of managed care basics, and experience working with a Medicare population
• Comfortable using and interacting with internet applications and other computer programs
• Knowledge of practice management and word processing software
• Excellent communication skills in person, written correspondence, and over the phone
• Excellent documentation skills within an EMR system
• At least one year of experience in a physician office, hospital, or equivalent setting required

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