Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you'll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you're curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!
What You'll Do
Advise and arrange travel for corporate business customers (both individuals and groups)
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company's travel policy
Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We're Looking For
Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel
Passion for excellence in client service, including proactive anticipation of needs
Native Sabre GDS expertise
Professional communication (written and verbal)
Attention to detail
Act with integrity, and look after personal traveler information
Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
Resolving customer issues quickly and independently
Teamwork and openness to feedback
Our Traveler Care unit is a 24/7 operation. We are looking for candidates willing to work nights/weekends and overnights.
Location
United States
The US national base salary range for this position is from
$46,200.00 - $85,800.00
The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.
In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here ( for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( .
What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (
M1 is looking for a Maintenance Test Pilot with the following knowledge and experience: SUMMARY: Performs flights and demonstrates proficiency during standardization flights on aircraft. Performs mathematical calculations required for weight and balance, performance data...
...Job Description Job Description To Apply for this Job Click Here Job Title: Implant Manager Location: Florida Salary: 90-110k yearly Benefits: Full All employees are expected to adhere to the following principles in carrying out their duties: Deliver...
...a growing company led by passionate people committed to being the best contact us today! The Spirit of the Position: The Valet Supervisor oversees operations with the direction of location management while ensuring that increased revenue, managed expenses, and...
...Job Description Job Description We are looking for a skilled and detail-oriented Paralegal to join our team on a long-term contract basis. This is a remote role. This position focuses on supporting litigation processes, with an emphasis on civil cases and trial preparation...
...walk, and move to perform the event for the entire shift We welcome applicants without a high school or college degree, have no experience or are returning to the workforce and/or have military experience. We provide comprehensive online and/or on-the-job training to...