Description POSITION SUMMARY SOC Analyst supports a 24x7x365 Security Operations Center and monitors security tools, assesses threats, and the risks involving client infrastructure. This position provides first tier response to security incidents for managed security services customers. The SOC 1 Analyst also provides firewall change management and change control services. The role follows standard operating procedures for detecting, classifying, and reporting incidents under the supervision of the SOC Manager and in partnership with SOC 2 Analysts. This position requires shift work outside of normal business hours (8 am 5 pm) including nights and weekends. A SOC 1 Analyst will have the ability to utilize commercial and Open-source tools to quickly analyze, detect, and respond to cybersecurity incidents. Candidates must have the ability to learn new concepts and development methodologies quickly and can interact with other teams on time sensitive incidents. SPECIFIC JOB RESPONSIBILITIES Works with other SOC team members to monitor and triage cybersecurity events. Analyze security threats for managed services client networks and endpoints Incident handling and proper escalation internally and with clients. Document security incident use cases, update SOC run book Process incident communications including initial reporting, follow-ups, requests for information and resolution activity. Process change requests for managed firewall / unified threat management (UTM) customers. Provide remote support to customers for incident response Install / Configure Security Tools Monitor health of security sensors/endpoints Work with clients to verify asset inventory Perform other duties within the scope of the role as assigned. EXPERIENCE REQUIRED Demonstrated interest in cybersecurity and/or IT security through coursework, labs, certifications, or self-study Experience with basic computer, networking, and security concepts Experience in troubleshooting in a technical environment Additional experience preferred and desired: 1-2 years of experience in cybersecurity and/or IT security experience in SOC environment, including security engineering and monitoring experience Exposure to SEIM platforms and analyzing security logs Technical troubleshooting experience in IT or security support Phone and remote support experience, knowledge and resolution ability QUALIFICATIONS, SKILLS, & KNOWLEDGE PREFERRED BA/BS degree in a technical or engineering discipline Security+, GCIA, CISSP, or similar certifications Active security clearance is a plus Software and hardware knowledge of computing, storage, networking, and peripheral devices. Ability to learn new technologies and follow documented processes Strong communication skills and analytical/problem-solving mindset Proficiency with case management and ticketing systems; excellent analytical and problem-solving skills Strong understanding of layer 2/3 networking and associated protocols Ability to embrace Clearwaters CLEAR core values ( C ommitment to Customer Success, L ead with Accountability, Integrity & Collaboration, E xcellence in All That We Do, A dvance Colleague Success, R espect & Transparency) and culture. The base salary range for this role is $60,000 to $70,000. Base salary is part of our total rewards package which also includes the opportunity for merit-based salary increases, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances and leaves provided in line with your work state. Our robust time-off policy includes flexible paid time off, 11 paid holidays, and paid sick time. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including applicable candidate experience, skills, education and other factors permitted by law. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of colleagues in the role. All colleagues may be required to perform duties outside of their normal responsibilities from time to time, as needed. Clearwater is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Clearwater/Redspins Recruiting team if you need any assistance completing any forms or to otherwise participating in the application process. Mental/Physical Requirements: Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires the ability to use a personal computer for extended periods of time. #J-18808-Ljbffr Clearwatersecurity
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