Job Description

Overview About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. BRAVE Values: BRAVE in everything we do. We are bold, responsive, accountable, visionary, and exceptional in execution to defend data and people. The Role Professional Services Service Delivery Manager to lead strategic service delivery initiatives and drive customer success within a defined sales organization. This is a high-impact, customer-facing role responsible for managing service engagements, optimizing delivery practices, and ensuring exceptional customer outcomes. Your responsibilities Lead the Professional Services engagements for your assigned sales region, aligning with business goals and customer needs. Serve as the primary point of contact for all Professional Services engagements within your territory. Oversee project delivery using a shared resource pool in collaboration with other Service Delivery and Professional Services Managers. Develop and implement best practices to improve service quality, efficiency, and scalability. Design and launch new service offerings that address evolving customer requirements. Partner with Sales to support pre-sales efforts, deployment planning, and customer onboarding. Monitor and manage key performance indicators (KPI) to evaluate and improve practice performance. Foster strong relationships with customers to ensure satisfaction, retention, and long-term success. What you bring to the team Proven experience in Professional Services, Service Delivery, or Customer Success leadership roles. Strong project management and engagement oversight skills. Demonstrated ability to drive customer satisfaction and successful solution adoption. Experience working in a matrixed environment with shared resources. Excellent communication, collaboration, and stakeholder management skills. Ability to thrive in a fast-paced, customer-centric environment. Benefits & Perks Competitive compensation Comprehensive benefits Learning & Development: leadership and professional development workshops, stretch project assignments, and mentoring opportunities Flexible work environment: Remote options, hybrid schedules, flexible hours Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Application & Equity Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one. How to apply: Submit your application here . #J-18808-Ljbffr Proofpoint

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