Overview Join to apply for the Service Delivery Manager role at Kaseya . Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Founded in 2000, Kaseya currently serves customers in over 20 countries and manages over 15 million endpoints worldwide. For more information, go to Kaseya is not your typical company. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. What we are looking for We are looking for a Service Delivery Manager (SDM) to support our Help Desk Services team with a strong focus on delivering an innovative, hospitality-driven, and collaborative experience for our partners. The SDM will oversee the delivery and ownership of comprehensive customer service offerings, ensuring consistency, efficiency, and effectiveness in service delivery. The SDM will establish and maintain effective client relationships and perform periodic account health assessments to drive client retention. This role is a critical contributor to meeting our mission: to provide timely and effective support to our customers, ensuring technology-related issues are resolved efficiently and with professionalism. Our core values include customer-centricity, accountability, collaboration, and a commitment to delivering a smooth and productive technology experience for our customers. Required Skills The ideal candidate must have: Excellent knowledge of large MSP/Channel-based Help Desk Services operations, processes, workflows, and procedures. Exceptional critical thinking skills to identify root causes and implement efficient solutions in high-pressure situations. Understanding of customer relationship management, process improvement, quality assurance, and reporting/metrics. A relentless focus on putting the customer first and the ability to address both immediate operational actions and strategic collaboration opportunities. Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, disability, veteran status, marital status, or any other characteristic protected by applicable law. Seniority level Entry level Employment type Full-time Job function Project Management and Information Technology Industries: Software Development Referrals increase your chances of interviewing at Kaseya by 2x #J-18808-Ljbffr Kaseya
...Merry Maids - [Housekeeper / Room Attendant] As a Cleaner at Merry Maids, you'll: Use cleaning products and procedures to clean, dust cobwebs, clean all hanging light fixtures and dust baseboards and window sills each cleaning; Use cleaning products and procedures to...
...Job Description Agile IT is a Microsoftfocused consulting and managed services provider. We help customers modernize and secure Microsoft 365, Azure, Azure Government, and Microsoft GCC High, with a mission to make CMMC Level 2 practical and sustainable through repeatable...
...creative powerhouse with top-notch technical skills and thrives in a fast-paced environment, we'd love to hear from you! From creating animated videos in one moment to typesetting reports in the next, the ideal candidate understands the nuances of every platform and can...
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety ...
...A licensed driver. Get fulfillment through completing work at a high degree of quality. What You Will Do: Complete window cleaning, gutter cleaning and house washing jobs and provide exceptional customer service. Excel in a team environment. Establish,...