Overview Join to apply for the Service Delivery Manager role at Kaseya . Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Founded in 2000, Kaseya currently serves customers in over 20 countries and manages over 15 million endpoints worldwide. For more information, go to Kaseya is not your typical company. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. What we are looking for We are looking for a Service Delivery Manager (SDM) to support our Help Desk Services team with a strong focus on delivering an innovative, hospitality-driven, and collaborative experience for our partners. The SDM will oversee the delivery and ownership of comprehensive customer service offerings, ensuring consistency, efficiency, and effectiveness in service delivery. The SDM will establish and maintain effective client relationships and perform periodic account health assessments to drive client retention. This role is a critical contributor to meeting our mission: to provide timely and effective support to our customers, ensuring technology-related issues are resolved efficiently and with professionalism. Our core values include customer-centricity, accountability, collaboration, and a commitment to delivering a smooth and productive technology experience for our customers. Required Skills The ideal candidate must have: Excellent knowledge of large MSP/Channel-based Help Desk Services operations, processes, workflows, and procedures. Exceptional critical thinking skills to identify root causes and implement efficient solutions in high-pressure situations. Understanding of customer relationship management, process improvement, quality assurance, and reporting/metrics. A relentless focus on putting the customer first and the ability to address both immediate operational actions and strategic collaboration opportunities. Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, disability, veteran status, marital status, or any other characteristic protected by applicable law. Seniority level Entry level Employment type Full-time Job function Project Management and Information Technology Industries: Software Development Referrals increase your chances of interviewing at Kaseya by 2x #J-18808-Ljbffr Kaseya
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