Overview Join to apply for the Service Delivery Manager role at Cognizant . Location : Palm Beach, FL [ 100% Onsite, No Hybrid options available ] Job Summary : We are seeking an experienced Delivery Manager with 15 to 20 years of experience in Delivery Management. The ideal candidate will oversee the delivery of projects ensuring they meet client requirements and are completed on time and within budget. This role is based in our office and operates during day shifts. No travel is required. Key Roles and Responsibilities Have experience and knowledge in Field Service (OSS), End User Computing, Service Desk – DWP areas. Experience in Data Center, Cloud and transformational projects would be advantageous. Act as the central liaison for all activities of SD, EUC, OSS/DSS with the customers and internal teams across the globe. Manage the service provisioned, and resourcing based on SLAs, assets, call volumes, site criticality, and customer requirements. Manage leadership escalation from client as well as internal stakeholders. Conduct customer discussions on service improvement. Plan and prepare IT processes for the team to improve overall service. Create process documentation of current service for the customer and for DSS/SD/RSM staff. Manage regional resources (supplier DSS staff and RSMs) assigned to field services delivery. Customer relationship management for the services provided. Manage SLA and KPI metrics. Lead continuous service improvement to meet requirements. Manage risks, issues, and action logs and obtain customer sign-offs. Coordinate with Energies IDS Business Ambassadors and other IDS departments. Plan engineers for meeting room readiness. Qualifications Strong background in delivery management with 12 to 15 years of relevant experience. Excellent communication and organizational skills. Proficiency with project management software tools. Ability to manage multiple projects simultaneously. Proven capability to lead and motivate teams to achieve project goals. Strong problem-solving skills and attention to detail. Relevant certifications such as PMP or PRINCE2. Commitment to continuous improvement and learning. Ability to work effectively in a fast-paced dynamic environment. Experience in stakeholder management and client relations. Strong analytical and critical thinking skills. Ability to manage project budgets and financials. Proactive approach to identifying and mitigating project risks. Seniority level Mid-Senior level Employment type Full-time Job function Project Management and Information Technology Industries IT Services and IT Consulting and Business Consulting and Services #J-18808-Ljbffr Cognizant
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