Job Description

**Service Delivery Executive, Digital Channels**

You deserve to do what you love, and love what you do a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies for the eighth consecutive year.

**Success Profile**

* Collaborative 9

* Courageous 7

* Innovative 10

* Strategic 8

* Trustworthy 9

* Enthusiastic 7

10

* Motivational

* Socially Conscious

* Results Driven

* Productive

* Communicator

* Focused

* Achiever

* Problem-solver

**Benefits**

* **Medical, Vision and Dental Benefits**

Comprehensive benefit plans to suit your unique needs

* **Fuel Your Life Wellness Program**

Resources to elevate your well-being

* **401(k) and Employee Stock Purchase Plans**

When Fiserv performs well, so does your financial health

* **Employee Resource Groups**

Celebrating inclusion in the workplace

* **Paid Time Away**

Providing the time off to manage personal needs

**Associate Experience: Hear from Veterans of the Armed Services**

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**Responsibilities**

**Requisition ID** R-10259740 **Date posted** 02/10/2022 **City** Short Hills **State/Region** New Jersey **Country** United States

Client Services mission is to ensure that Digital Channels clients are engaged, serviced and supported in a consistent and superior manner, throughout the life of their relationship with Digital Channels, regardless of which Digital Channels department, other Fiserv Division or shared corporate services is facing the client. We are focused on serving and adding value for our clients such that they are all proud and vocal advocates of Fiserv. In achieving this goal, we will leave a mark on the new digital world that each of us will be proud to have had a part.

**This is an On-Site role**

**To be successful in this role, you will:**

* Work across several levels of our company to ensure quality delivery of Digital Channels.

* Be accountable for significant client relationships and is assigned the largest, strategic, complex, and highly visible clients.

* Be primary responsibility for the clients Digital Channels services and delivery experience.

* Drive efforts through cultivation of ongoing client relationships at the highest client level and deliver on the promise of One Fiserv.

**Basic Qualifications for Consideration:**

* 5+ years of experience in customer service or client facing role supporting enterprise solutions

* Demonstrated ability to cultivate relationships and work collaboratively and cross functionally with all levels of staff

* High School Diploma or equivalent

* Ability to travel up to 25%

**Preferred qualifications:**

* Understanding of Digital Channels, online/mobile banking, and Electronic Payments products

* Financial Services / Banking Industry experience

* Project/Program Management experience

* Knowledge of Fiserv systems

* Expertise working with virtual teams in a matrixed environment

* Bachelor's degree

In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

This role is not eligible to be performed in Colorado

At Fiserv, we value the unique abilities and outlook which veterans, military spouses, Guard, and Reservists bring to our global team. Learn more here." At Fiserv, we value the unique abilities and outlook which veterans, military spouses, Guard, and Reservists bring to our global team. Learn more here.

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