Job Description

Why us?

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotels spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.

Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the worlds finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.

Job Overview

Search for, respond to and handle any security problems, issues, concerns and disaster emergency situations in accordance with all policies, procedures and regulations to ensure the safety and security of the hotel's assets, guests, and employees.

Responsibilities

• Patrol all areas of the property including outside parking lots on a regular basis.
• Respond to any guest complaints and concerns and investigate to remedy the situation with a sense of urgency.
• Note, search for, handle and report any unusual circumstances, safety violations, car theft, destruction and/or suspicious or undesirable persons and escort off property, if necessary.
• Document a concise security report on a daily log including incidents of theft, accidents and safety violations.
• Complete the necessary security forms to document losses of property or personal injury to guest or associate.
• Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed.
• Conduct investigations of security incidents.
• Enforce the 'No Solicitation Policy' of the property.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

Minimum two years prior experience in loss prevention.

Knowledge/Skills

• Current CPR and First Aid certification; good communication skills, ability to recognize drug and alcohol abuse.
• Ability to communicate through a portable radio. May require a second language.
• Excellent hearing required to communicate with guests, employees, managers, use radio.
• Excellent vision required for emergencies, visual safety inspections.
• Excellent speech communication skills required to communicate with guests, employees, managers, use radio Excellent comprehension and literacy required to complete reports, logs.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling, carrying: May be necessary to carry people or equipment in emergency situation.
• Bending/kneeling would be necessary in administering CPR and First Aid.
• Mobility -would be necessary 100% of the time in responding to emergencies and patrolling the building.
• Continuous standing -would not be standing in one place for any extended length of time. Uses stairs in responding to fire alarms -no elevators.
• No driving required.

Environment

Work inside 85% of shift, 15% of shift. Abnormal temperatures -summer 110 degrees; winter -10 degrees.

Benefits

Medical, dental, & vision insurance

Eligible to participate in the Companys 401(k) program with employer matching

Flexible spending accounts options

Basic Life and AD&D insurance

Short-term disability options

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more

$22 - $30/hourly

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