Job Description

Job Description

Job Description

The Salesforce Administrator will be responsible for the day-to-day administration, configuration, and maintenance of our Salesforce platform. This role involves ensuring optimal system performance, managing user access, implementing customizations, and providing technical support to end-users. The ideal candidate will have a strong understanding of Salesforce best practices, excellent problem-solving skills, and a customer-centric approach.

Responsibilities:

Salesforce Administration:

• Configure and maintain Salesforce settings, including user management, security, roles, profiles, and permissions.
• Create and manage custom objects, fields, workflows, validation rules, and page layouts.
• Implement and maintain Salesforce automation processes, such as Process Builder and Flows.
• Manage and maintain data integrity, including data imports, exports, and data cleansing.
• Monitor Salesforce performance and identify areas for improvement.
• Manage and deploy Salesforce changes using change sets or other deployment tools.

User Support and Training:

• Provide technical support to end-users, resolving Salesforce-related issues and answering questions.
• Develop and deliver training materials and conduct training sessions for business users.
• Create and maintain documentation for Salesforce processes and procedures.

System Maintenance and Optimization:

• Perform regular system audits and ensure data accuracy.
• Implement and maintain security measures to protect sensitive data.
• Stay up-to-date with the latest Salesforce releases and features.
• Evaluate and implement new Salesforce apps and integrations.

Reporting and Analytics:

• Create and maintain Salesforce reports and dashboards to provide insights to stakeholders.
• Analyze data and identify trends to improve business processes.
• Assist in the development of data-driven solutions.

Collaboration and Communication:

• Work closely with business users, developers, and other stakeholders to understand requirements and implement solutions.
• Communicate effectively with end-users and provide clear and concise instructions.
• Participate in team meetings and contribute to project planning.

Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent experience).
• 2-5 years of experience as a Salesforce Administrator.
• Strong understanding of Salesforce administration and configuration.
• Experience with Salesforce automation tools, such as Process Builder and Flows.
• Proficiency in creating and managing Salesforce reports and dashboards.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Salesforce Certified Administrator and/or Salesforce advanced admin certification is a plus.

Compensation:

$70,000 - $75,000 / year

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