Job Description

Job Description

Job Description

Welcome and warmly greet guests on arrival. Answer telephone, take reservations and manage the efficient and timely seating of our guests to a table that best serves their wishes.

MAIN DUTIES:

• Warmly and graciously greets all guests upon arrival
• Provide guests with estimated waiting time, always maintaining a professional, courteous attitude when confronted with hostile, impatient or irate guests
• To seat guests based on guest preferences and balancing of customer flow in service stations
• Thanks guests as they leave and invite them to return. Relay guest comments or suggestions to the manager on duty
• To ensure high level of communication between the restaurant and other departments of the hotel
• To perform other duties as assigned by the manager on duty
• To Promote other Firmdale Hotels and restaurants

• To take personal responsibility for punctuality

REQUIREMENTS:

• Friendly demeanour
• Excellent level of spoken and written English
• Must be open to working AM/PM shifts, week days, weekends and holidays
• Ability to stand for long hours
• Open table certification preferably

EMPLOYEE BENEFITS:

• Paid vacation, sick and personal days
• Health, dental, vision and life insurance plans
• Commuter benefits
• Holiday staff parties and staff appreciation events
• In house uniform dry cleaning services
• Employee meals while on duty
• Departmental and company-wide incentive programs

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