Files.com is an enterprise secure file transfer & automation app with over 4,000 paying business customers, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.
Files.com was bootstrapped by our founder and has been profitable since its founding in 2010. We raised $46.5 million of growth equity from Silicon Valley-based Riverwood Capital to accelerate our growth.
Location: Work From Your Home on a Remote-First Team at a Hybrid Remote Company
In-House Training: You have the technical skillset of an Implementation Engineer, Success Engineer/Architect, Sales Engineer or Senior Tech Support Engineer already. You are familiar with coordinating customer engagements to implement and configure SaaS technical solutions. We will take your finely honed technical skills and provide you with a combination of different training methods that will bring you up to speed on our processes, tools, and tech.
Big Company Benefits: You’ll get full Health/Dental/Vision Insurance coverage (plus 75% of Spouse/Family coverage too), 401(k) with generous matching, 11 Company Holidays per year, and 20 PTO/Vacation days, plus we give employees off for Winter Break at the end of the year!
Company Macbook Pro and $1,000: We’ll send you a company issued contemporary Macbook Pro as well as $1,000 sign-on bonus as a welcome to Files.com.
100% Remote Opportunity
The Files.com Customer Success team is 100% remote. However, we travel for regular in-person meetings with the team and the entire company to meet and work together face to face. These meetings are in cities around the US, including Scottsdale, Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.
In-person events combine work and fun and are designed to make up for the in-person interaction that occurs in an office job.
As a Product Adoption and Training Specialist , you will create high-quality, public-facing technical documentation that enhances product understanding and drives usage. This role requires the ability to distill complex, deeply technical material into clear, engaging, and actionable content tailored for technical audiences. You will craft documentation that highlights new features, best practices, and compelling use cases.
Unlike traditional customer success roles, this position is focused on one-to-many training delivery rather than one-on-one interactions. Your goal is to empower our customers by equipping them with the knowledge and skills they need to fully utilize Files.com’s platform and features. You will work closely with internal teams to identify key topics and create training materials that support our customers’ technical needs and growth. These materials will include technical documentation, videos, e-learning.
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