Job Description

The Production Manager plays a key role on the Production Team with independent management of all client and vendor deliverables required from inception to completion for all Fuse Fundraising’s client base. The Production Manager’s role requires the ability to execute multi-level competing tasks error free and on time, either independently or with the support of the Production Coordinator. The Production Manager is required to have exceptional attention to detail, creative and analytic skills, excellent client relationship building and strong verbal and written communication skills. 

This role is responsible for management of production efforts for direct mail campaigns campaign kick-off though final campaign closure in an organized and detail-oriented manner, ultimately producing the finished products to match the client’s source documentation and information.

Experience and Capabilities:

• 7-10 years experience in the direct mail industry, specifically direct mail Production Management
• Management experience with the ability to lead, coach, and develop a high-performing team
• Excellent organizational and project/time management skills – must be able to handle multiple projects and competing priorities
• Strong customer service skills and proven ability to develop and maintain strong working relationships with staff, clients and our vendors
• Strong written communication and interpersonal skills
• Strong working knowledge of bidding/pricing, proposals, billing, and postage reconciliations
• Strong working knowledge of all printing methods, data processing, personalization, and mail shop services

Specifically:

• Primary contact for Client and account team relating to all functions of the production lifecycle
• Solely responsible for all production tasks for specific client/account(s) – proofing, setups, lettershop services and a working knowledge of the USPS
• Participates in weekly internal production meeting with account teams as relevant, and Client meetings as necessary

· Translate direct mail marketing strategies into executable production notes and instructions.

• Using Strategy Briefs from the account team, create accurate production specs, develop bidding sheet and communicate with vendors to bid out projects.
• Proofs routing and tracking, utilizing QC methods established by Fuse and checklists for all steps of the job 
• Postage request and tracking of postage for delivery to lettershop
• Drive production schedules based on client maildates & provide regular updates to production, account and client as necessary

· Managing invoicing and final cost reconciliations

• Other duties as assigned

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