Print and Retail Center Manager for The UPS Store Job at Veracept, Canton, OH

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  • Veracept
  • Canton, OH

Job Description

Job Description

Job Description

We are seeking a Print and Retail Store Manager to join our team at The UPS Store! You will be responsible for overseeing and coordinating the activities of the retail sales team and developing print business. Responsibilities include managing the day-to-day operations of a retail location, opening and closing the center, managing the productivity and world-class customer service delivery of the team, monitoring cost cost control and expenses, providing monthly/weekly reports to the franchise owner. Requires outgoing personality, exceptional customer service skills and the ability to manage a team for peak performance in a retail-service environment. Other skills required are strong organizational skills, effective verbal and written communication skills, some accounting knowledge, good computer skills with knowledge of internet applications, including Adobe, Microsoft Word and Excel; Quickbooks knowledge is a plus. Physical requirements include the ability to stand for several hours at a time and life 50-75+ lbs.

Responsibilities:

  • Supervise team of retail sales workers
  • Manage and grow print business
  • Adjust daily schedule for shift personnel to ensure optimal efficiency
  • Train and evaluate employees
  • Track monthly results and trends for business forecasting
  • Resolve escalated customer complaints

Qualifications:

  • Previous experience in retail, print business, customer service, and/or other related fields
  • Ability to thrive in a fast-paced environment
  • Excellent written and communication skills
  • Strong leadership qualities

Job Tags

Shift work,

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