Job Description

** Part-Time Signature Pool Attendant/Concierge Intern - Spring 2022**

**Job Category****:** Resort Operations **Requisition Number****:** SIGNA006815 Showing 1 location **Job Details**

**Description**

To prepare and develop tomorrows leaders, the Resort Industry Student Experience (RISE) internship program provides the structure and resources to harness, teach, and grow talented students into successful career professionals through an immersive, holistic, and dynamic learning experience in the hospitality industry.

All internships will consist of hands on work, observations, special projects, leadership development, training, feedback and evaluations. Students will have the opportunity to form connections with both their peers and industry leaders who are in roles in both their own department and others.

Internships are approximately three (3) to six (6) months long. At the completion of the internship there may be the opportunity for seasonal, full- or part-time employment, however placement is not guaranteed.

All RISE Internship roles will consist of hands on work, observations, development, training, feedback and evaluations. Those participating in RISE International will have the opportunity to form connections with both their peers and industry leaders who are in roles in both their own department and others. Resort Operations will be an experience working in a variety of areas which relate to Guest Engagement, Guest Services, and Facilities Operations. These functions may include, but are not limited to: Recreation, Aqua, Activities, and Food & Beverage operations, Retail, Front Desk, Concierge, Security, Laundry, Warehouse, Housekeeping, Maintenance, etc.

**POSITION DESCRIPTION:**

**The Signature Pool Attendant/Concierge Intern** will be responsible for assisting the Guest Service Signature Collection Team in the daily implementation of pool & concierge-specific policies and procedures. This position is responsible for ensuring an exemplary guest/owner experience at all times and will maintain the appearance of the pool facilities, public areas and restrooms while proactively anticipating their needs so that their expectations are exceeded throughout their entire stay and with every interaction.

**ESSENTIAL DUTIES AND TASKS:**

* Clean and maintain the appearance of pool facilities, public areas and restrooms.

* Pick up trash as found in common areas, empty trash containers, replace trash bags, as necessary; clean and sanitize restrooms.

* Remove used guest pool towels from bins and replenish clean stock. Sweep walkways and other pathways to and from resort facilities.

* Clean and straighten table and patio furniture at beachfront, pool decks, exterior clubhouse patio areas, and other common areas as assigned.

* Ensure guests/owners expectations are exceeded by providing memorable customer service with each guest interaction, involving resolving guest concerns with minimal management intervention.

* Coordinate with other intradepartmental areas for thorough communication on in-house guests and owners for on-going needs and requests daily.

* Partner with other resort areas to assist guests and owners to provide the best quality of service.

* Other duties as assigned.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department

**EDUCATION and/or EXPERIENCE**

* Student pursuing a degree in Sports and Recreation Management, Communications, Business, Event Management, Hospitality Management or other relevant area of study

* Experience working in hospitality, food & beverage, hotel operations or related area is a plus

* Strong organizational skills

* Ability to do research, gather content and organize information

* Proficiency in prioritizing and organizing assignments

* Ability to meet deadlines and work with internal team members while maintaining a self-directed approach to ongoing projects

* Excellent verbal and written communication skills

* Strong interpersonal skills, work ethic, and professional demeanor

* Demonstrated commitment to customer service

* Able to demonstrate flexibility and adaptability in the workplace

* Ability to collaborate with a diverse population

* Able to demonstrate a positive attitude

* Effectively communicate in English bilingual is a plus

**QUALIFICATIONS**

* Enrolled in college/university courses or has graduated within the last six months

* Preferred GPA of 3.0 or higher and be in current good standing with the college/university

* Must be able to secure housing in the location of the internship for the duration of the internship. Some but not all resorts, will be able to provide housing options.

* Must be able to pass a background check.

* Must be able to complete entire program without interruptions

**International Students**

To be eligible, you must be currently enrolled in a college/university in the United States and possess unrestricted US work authorization. Typically, this means international students must be studying on an F-1 or J-1 visa. Please contact your international student advisor if you have questions regarding your eligibility before you apply.

INDRO

**Qualifications**

**Skills**

**Behaviors**

**Required**

**Team Player****:** Works well as a member of a group

**Loyal****:** Shows firm and constant support to a cause

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity

**Preferred**

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**:**

**Motivations**

**:**

**Education**

**Required**

High School Diploma or better.

Some College-no graduation/diploma or better.

**Experience**

**Licenses & Certifications**

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