Operations Lead / Service Delivery Manager Job at TriTech Enterprise Systems, Inc., Linthicum Heights, MD

MjI5MEZlNHhKakNDRlVWQWRkNHdicW5WZmc9PQ==
  • TriTech Enterprise Systems, Inc.
  • Linthicum Heights, MD

Job Description

Job Description

Job Description

TriTech Enterprise Systems Inc. (TriTech) is seeking an 'Operations Lead / Service Delivery Manager' to support an onsite MD State contract. This candidate will provide leadership and be the single-point accountability for all operations, maintenance, and governance activities supporting contract. In addition, the candidate will coordinate multi-disciplinary teams across application, cloud, security, and DevOps domains to ensure uptime, compliance, and SLA performance.

Key Responsibilities
  • Lead daily operations huddles, weekly CAB participation, and monthly SLA reviews.
  • Manage incident lifecycle (triage → RCA → prevention) across supported systems.
  • Oversee release readiness, ORC completion, and change control compliance.
  • Approve SLA dashboards, audit reports, and compliance evidence before submission.
  • Present CSI findings and quarterly improvement plans to the client.
  • Act as escalation authority for Sev-1/Sev-2 incidents and outage communications.
  • Coordinate with OMG, SCB, CAB and PMO for governance alignment and risk tracking.
  • Mentor Axseum engineers; ensure cross-training and coverage continuity.
Required Qualifications & Experience
  • Bachelor’s degree in Information Technology or related discipline.
  • 10+ years in IT operations, including 5+ years in service delivery or program leadership.
  • Demonstrated experience managing SLA-based, multi-vendor environments.
  • Deep understanding of cloud (AWS GovCloud preferred) and ITIL v4 processes.
Preferred Skills / Certifications
  • PMP or ITIL v4 certification.
  • AWS Solutions Architect – Associate or higher.
  • Experience with Splunk, Jira, and ServiceNow.
  • Strong communication and stakeholder-management skills.
TriTech is an Equal Opportunity Employer!!!

 

Powered by JazzHR

3APE253b8I

Job Tags

Contract work,

Similar Jobs

Sonnenalp Hotel of Vail

Executive Sous Chef Job at Sonnenalp Hotel of Vail

1 week ago Be among the first 25 applicantsThe Sonnenalp Hotel is looking for an Executive Sous Chef.Wage: $85,000 - $93,000/year, potential for annual bonus of up to 10% of salary & deferred comp planTypical SchedulePrimary Purpose of PositionThe Executive Sous... 

Galileo Learning

Summer Camp Site Director, Burlingame Job at Galileo Learning

 ...Join to apply for the Summer Camp Site Director, Burlingame role at Galileo Learning . Overview Site Directors lead dynamic summer camps for K8th grade, serving as both site General Managers and the public face of the organization. Under the direction of a Field... 

TalentBurst

Phlebotomy - Phlebotomist I Job at TalentBurst

 ...work independently with minimal on-site supervision. Excellent phlebotomy skills to include pediatric and geriatric. *Flexible and...  ...Education: High school diploma or equivalent REQUIRED Medical training: medical assistant or paramedic training preferred.... 

Titan Medical (Nebraska)

Travel Certified Nursing Assistant Job at Titan Medical (Nebraska)

 ...WHEN YOU WORK FOR US, WE WORK FOR YOU With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country. You also get unmatched service. From the moment you apply, your recruitment specialist is focused on youhelping you... 

Hilton

Barista (Part-Time), Scratch Market - Hilton Orlando Job at Hilton

 ...Time Barista to join their team in Scratch Market! This is the hotel's 24-hour gourmet...  ...ground Espressos and Coffees and gourmet, whole-leaf teas. SNACK on pastries, sandwiches,...  ...greeting and serving guests beverages and/or food in the hotel's continuing effort to deliver...