Job Description

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Highgate Corporate Offices Irving, TX

In this role, you will provide internal support to Highgate users across 500 hotels as well as identifying enhancements to our ATS (iCims) as we continue to grow our business. This position will also have the opportunity to assume additional strategic responsibilities with other recruitment technology partners.

• Provide support on all integrations for our payroll system and 3 rd party providers.
• Responsible for the creation and editing of reports
• Handle user login group administration
• Skill Survey administrative support.
• Portal creation and workflow enhancements as we continue our growth.
• Offer letter management.
• Email correspondence mgmt.
• Ensure branding is created and implemented across our multiple portals.
• Onboarding support and mgmt.
• Make necessary workflow changes and enhancements.
• Keep the company apprised of new iCims product offerings
• Provide thought leadership on best practices in iCims
• Provide HR and other User training as needed
• Work with Tech Support as needed on system changes.
• Manage iForm requests for Highgate.
• Review processes and accesses to ensure the highest level of security is maintained as it pertains to personal information in the system (i.e. SS#, DOB, etc.).
• Ensure the accuracy of positions shared with partner job boards like LinkedIn and Indeed. Work with each vendor regarding errors or issues.

• Bachelors Degree is required.
• Prior experience in a customer-facing support role would be necessary.
• 2- 3 years of iCims user knowledge as an inhouse iCims employee and as a customer system admin role supporting iCims
• Advanced Project Management skills
• Must encompass a sense of urgency.
• Able to be articulate in communication both verbally and in writing.
• Experience leading TEAMS or Zooms calls with large audiences to train or share information
• Problem-solving and solutions-oriented.
• Able to work with outside vendors to accomplish goals and required tasks

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