Job Description
HVAC Service Manager - Wagner Mechanical Albuquerque, NM
$70k to $105k base + bonus opportunity
Join the team at Wagner Mechanical, Albuquerque's most trusted home services provider, with over 90 years of excellence in HVAC, plumbing, and electrical services. We're looking for a driven and experienced HVAC Service Manager to lead and support our growing team of service technicians.
This is a key leadership role for someone passionate about building strong teams, delivering world-class customer service, and driving operational success.
Why Join Wagner Mechanical? - Competitive Pay: $70k to $105k base + plus performance-based bonuses
- Established Reputation: Be part of a legacy brand that's known for doing the right thing-for customers and employees alike
- Leadership Impact: Help shape the future of our service team with your vision and experience
- Medical, Dental, Vision Insurance
- 401(k) with company match
- Paid Sick Leave + Paid Time Off + Holidays
- Company-paid Life and Disability Insurance
- Optional supplemental benefits (critical illness, hospital indemnity, pet insurance)
- Company-provided laptop and phone
What You'll Do: As the HVAC Service Manager, you'll lead, coach, and inspire a team of technicians to deliver high-quality service while meeting revenue and performance goals.
- Lead & Coach: Mentor and develop service technicians with tailored training and ongoing support
- Drive Results: Track and manage KPIs including revenue, customer satisfaction, and service efficiency
- Operational Oversight: Work closely with dispatch to optimize technician routes, coverage, and productivity
- Recruit & Retain Talent: Hire and develop top-performing technicians and foster a positive team culture
- Customer Resolution: Handle escalations professionally to ensure customer satisfaction
- Field Engagement: Conduct routine job site visits to support field staff, deliver coaching, and ensure quality
- Collaborate Cross-Functionally: Work with branch and leadership teams to execute strategic initiatives
- Leverage Technology: Support technician adoption of tools like ServiceTitan to streamline operations
What Makes You a Strong Fit: - Leadership Skills: Proven ability to lead, motivate, and build a high-performing service team
- Strong communication and problem-solving abilities with a customer-first approach
- Technical & Business Acumen: Understanding of HVAC systems and ability to support a technical team
- Analytical mindset with a focus on operational efficiency and team performance
Qualifications: - 3+ years of experience in a management or sales role in the home service industry (HVAC preferred)
- High school diploma required; college degree preferred
- Proficiency in Microsoft Office and comfort with service software (ServiceTitan experience a plus)
Ready to Lead with Purpose? If you're a dynamic leader ready to make a real impact in a growing company, apply today and join a team that values people, performance, and professionalism.
Wagner Mechanical is an Equal Opportunity Employer.
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