Job Description
Job Title: Hotel Receptionist
Location: USC Hotel 3540 S Figueroa Street Los Angeles CA. 90007 - Onsite
Duration: 03+ months Contract (Temp to Perm opportunity)
Shift timing: Mon to Fri - 8:00 am to 5:00 pm (40 hrs/week)
Pay Rate: $21.50/hr on W2
Job Description**MUST HAVE MIN OF 2 YEARS EXPERIENCE IN HOTEL FRONT DESK SERVICE**
As guests check into or out of the Hotel, they will rely on our front desk team to provide them with efficient and accurate information, in a friendly and respectful manner. As the Front Desk Agent, you will continue to provide exceptional customer service.
· Greet all guests upon arrival and ensure a fast, efficient check-in process including verification of guests’ identification, credit, and payment for stay.
· Assign room keys, assist guests, complete registration cards, and provides other assistance as needed.
· Place guest and room information in the appropriate front desk packets and communicate information to the appropriate hotel personnel.
· Accommodate special requests whenever possible.
· Coordinate requests for maintenance and repair and maintain guests’ room key storage.
· Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.
· Perform cashier responsibilities (i.e. bill and invoice settlement, post charges to the guest accounts, and perform foreign currency exchanges).
· Assist with incoming calls through PBX console in a polite and professional manner using standard phraseology and routing to the right department, guestroom, meeting room, or facility.
· Use proper telephone etiquette. Take messages and ensure their prompt delivery.
· Use proper mail, package, and message handling procedures.
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