Job Description

Description

Position at Thrive Pet Healthcare

Hospital Assistant/Customer Service Representative

(Cross Trained role) 

Fort Collins Veterinary Emergency Hospital

Fort Collins, CO

More than a word, care is present in everything you do. At Fort Collins Veterinary Emergency Hospital , a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself.  

We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you’ll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy.  

And, we have plenty of fun along the way! 

Who we are 

At Fort Collins Veterinary Emergency Hospital, you’ll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network. We offer emergency and urgent care for dogs, cats, pocket pets and exotics!

Fort Collins Veterinary Emergency Hospital invest heavily in our teams' growth and development.  We provide an emotionally intelligent work environment and strive to maintain a positive work/life balance. 

Provide your best care with more bridges and less barriers. 

Fort Collins Veterinary Emergency Hospital is seeking a motivated individual to join our Patient Care Team as a full-time Veterinary Assistant/Customer Service Representative who will be cross trained to work in both departments. This position is ideal for someone working towards long term career goals in the veterinary industry.   

Role Responsibilities:

• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
• With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
• Communicate with clients about individualized pet health concerns and offer guidance on medications, and additional treatments.
• Assist in maintaining relevant, comprehensive medical records with the support of practice systems.
• Obtain relevant health history and information from clients and maintain medical charts.
• Use safe restraining techniques, follow standard protocols, and sustain clean, sterile, organized treatment areas, exam rooms, and labs.
• Be willing to guide, mentor, and support fellow team members. 

Experience & Skills Requirements: 

• Has a minimum of 12 months of clinical veterinary or animal handling experience
• Familiar with common disease processes that present to emergency service with an understanding of treatments and medications associated with their care.
• Administer medications, and treatments prescribed by a veterinarian
• Possesses a positive work attitude
• Self-motivated
• Excellent communication and organization skills
• Is committed to a stress-free environment for our patients
• Enjoys working in a fast-paced environment
• Willing to work swing shifts, weekends and holidays

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU 
• Live, virtual interactive workshops to develop valuable leadership skills  
• A program to designed to teach you the fundamentals of running a pet hospital  
• Earn your AVMA-CVTEA Accreditation and become a Vet Tech through our fully accredited distance learning program for veterinary technicians 
• Scholarship opportunities and tuition reimbursement  
• And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare. 

Benefits – our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:  

• ​​​​​​Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• quality medical, dental, and vision insurance plus health savings account and flexible spending account ​​​​​​​ 
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k with employer contribution and no waiting period
• Continuing education and development support through our library of free CE courses and paid time off to complete
• Scholarship opportunities and student loan support program
• and so much more! 

Compensation negotiable based on credentials and experience with an hourly pay rate starting at $17/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. 

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.

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