Job Description
CornerStone Staffing is hiring for Healthcare Customer Support Reps in Cary, NC
Ideal candidate has familiarity with Heavy inbound calls, schedule refills, patients needing status updates, etc.
Work for one of the largest independent specialty pharmacies that specializes in rare diseases and cancer medications.
Don't miss out on this opportunity! APPLY TODAY!!!
Job Title: Healthcare Customer Support Rep
L ocation: Cary, North Carolina **100% On-Site**
Pay: $20.40/HR
Schedule: Monday – Friday | 11:30am-8pm EST
**Training schedule is anywhere between 9AM - 7PM EST; after training you will be given a work schedule **
Essential Duties and Responsibilities
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction
Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request
Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety
Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
Qualifications/Requirements
High School Diploma or GED with minimum of Associate degree preferred
1 year Call Center/Customer Service experience; familiar with medical terminology; Pharmacy experience, a plus
Strong professional and empathetic verbal and written communication skills
Experience working with management information systems to effectively address customer needs
Proficiency in Microsoft applications
Excellent verbal and written communications
Professional telephone manner
Strong attention to detail
Customer service experience in a Call Center role – no retail
Medical office experience / knowledge of medical terminology preferred
Must be willing to take a typing and customer service test
On-boarding Requirements:
Please read requirements carefully as we are prioritizing those that meet the requirements.
To Apply for this Job: Click the Apply Online button, then:
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Company DescriptionCornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.
CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r\n\r\nCornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!
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