Job Description

Opportunities at Northern Light Health , in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind: Caring. Connecting. Growing together.

The Health Information Management (HIM) Associate is responsible for timely and efficient processing of patient/health information including, but not limited to, customer service, chart prepping, scanning, indexing, deficiency analysis, vital statistics, retrieving/filing/posting/processing of reports and records, chart location and pick-up from nursing units, and assisting physicians with patient record completion.

This position is full-time, Monday - Friday. Employees are required to work during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at Northern Light Mercy Hospital, 175 Fore River Parkway, Portland, ME 04102.

We offer 4 weeks of on-the-job training. The hours of training will be during our normal business hours.

Primary Responsibilities:

• Completes scanning, deficiency analysis, vital statistics, and release of information functions adhering to HIPAA, State & Federal statues on release of information, and Joint Commission/CMS requirements for chart completion
• Safeguard patient's protected health information at all times
• Must be able to go to the nursing units to pick up charts
• Pack charts in boxes or bags for scanning
• Analyze charts to ensure documentation completion and assign missing items to practitioners according to hospital policies and procedures
• Complete weekly reporting of deficiencies according to hospital policies and procedures
• Complete monthly Audit on hospital charts on the nursing units to ensure documentation completion according to hospital policies/procedures, and Regulatory bodies standards (Joint Commission, CMS, HFAP)
• Answer incoming calls for the Release of Information call center
• Abstract required information in the Cerner and the ROI application
• Maintain established quality & productivity benchmarks
• Log requests pertaining to continuing care and patient/authorized representative requests
• Maintains and exhibits current knowledge of profession and completes required continuing education
• Maintain established quality & productivity benchmarks
• Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed
• May perform other duties upon request

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of customer service experience analyzing and solving customer problems
• Proficiency with Microsoft Word and Microsoft Excel (ability to create, edit, save and send documents and spreadsheets)
• Ability to work onsite at Northern Light Mercy Hospital, 175 Fore River Parkway, Portland, ME 04102
• Ability to work Monday - Friday, during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime
• Full Flu vaccination are an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• 1+ years of healthcare customer service experience
• Experience working with Medicare and / OR Medicaid Services
• Experience working in a metric-driven work environment
• Call center experience
• Clerical OR administrative support background
• Knowledge of ICD-9 and CPT codes

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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