Job Description

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People motivated to do their best every day. People who are always ready to apply themselves. As one of Indiana's largest employers, our vision is to lead the transformation of healthcare through quality, innovation, and education, and make Indiana one of the nation's healthiest states.

This position is accountable for day-to-day operations of the Guest Relations and Volunteer Services departments through implementation of strategy, policy, direction and action plans. The incumbent will manage the ongoing analysis, development, and implementation of methods and systems to improve overall efficiency and effectiveness of services and functions. Accountable for transformational leadership moving a strategic plan from development to implementation. Accountable for driving preeminence throughout the assigned functional area. Preeminence is being acknowledged as a leader in quality, clinical care, education and research by your peers. Acts as a partner of the IU Health leadership team and participates in the strategic planning and the attainment of goals for area of responsibility. Accountable for achieving and maintaining benchmark volunteer numbers as determined in collaboration with the senior leader.

This role will also oversee internal patient transport, valet service, and gift shop.

As part of an award-winning hospital system, our part-time and full-time team members have access to a comprehensive benefits package, which includes, Competitive pay, Development opportunities, Tuition reimbursement, Matching 401k, Paid medical leave, and health, dental and vision insurance .

• Requires Bachelor's Degree or related work experience equivalent.
• Requires a concierge-level customer service dedication.
• Requires ability to effectively interact with a widely diverse population of patients, visitors, volunteers and staff.
• Requires customer service experience involving patient/public contact, preferably in crisis intervention or in a health care setting.
• Preferred extensive experience in critical care situations. Requires demonstrated transformational leadership skills (inspiring, problem solving, communication across multiple organizations, executing).
• Requires strong communication and relationship-building skills with all levels of employees and management, and system-wide leaders.
• Requires experience managing multiple complex projects involving multiple customers.
• Requires the ability and skill sets to champion Leading to Preeminence.
• Requires superior people management and leadership competencies with proven problem resolution and facilitation skills.
• Must be an exceptional visionary problem solver.
• Requires the ability to facilitate and lead work groups.
• Requires a blend of management skills with technical expertise proven by superior planning, decision-making, negotiation, leadership and financial management skills/knowledge with a focus to adding value to the bottom line of the business fostering a preeminent healthcare environment.
• Requires interpersonal; negotiation, including problem solving and analytical skills, and presentation skills; with the ability to lead groups and programs.
• Requires knowledge of state and national regulatory agency guidelines.
• Requires the ability to pioneer effective quality improvement initiatives that reflect on the system scorecard.
• Requires experience preparing and adhering to Service Level Agreements with stakeholders/customers.
• Requires knowledge of state and federal laws relative to assigned area.

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