Job Description
Benefits:
Dental insurance
Employee discounts
Health insurance
Paid time off
Training & development
Vision insurance
401(k) matching
About Sweetwaters Coffee & Tea
Our mission in every Sweetwaters cafe is to Make Our Guest's Day ™. How do we do this? We have a company culture and team of people that love what they do every day! Join us and contribute to a company that is based on fun, innovation, and camaraderie. Sweetwaters Coffee and Tea was founded over 31 years ago with a commitment to unique, globally inspired, real ingredient focused beverages and maintaining a community feel within each cafe. Our franchisees are integral to our growth and you along with our Home Office team support and coach our franchisees as they reach new heights of success. As a Franchise Business Consultant, you are leading the relationship with franchisees and influencing them to increase their profitability. You will help grow our emerging national brand into a powerhouse of successful franchisees in the coffee & tea space.
DESCRIPTION
We are hiring a Franchise Business Consultant (FBC). A Franchise Business Consultant is the first line of support for our franchise owners.
As an FBC, you will first train to be an operations expert by completing cafe management training and managing a cafe for 12-24 weeks learning what it takes to operate a coffeehouse at its highest level. Once proficient, you will assist our FBC team to improve the performance and profitability of franchisees' cafes. You will help influence and encourage franchisees by coaching, training, developing, and facilitating strategic operations and marketing initiatives to promote their sales growth and profitability. You will help ensure consistency in brand standards, develop action plans to identify areas of opportunities, and recommend solutions based upon best practices to ensure maximum results. The position requires the ability to travel up to 30% of your time to help open new cafes outside of Michigan and visit current cafes to view and audit their operations and provide franchisee support.
A successful FBC will use their operations knowledge and learned industry and business development experience to assist in assessing and increasing franchisees' performance.
REQUIREMENTS
- Located in Michigan and able to work in our Ann Arbor home office
- 2+ years in a franchise consultant role, leadership role, field support role, or as a business owner
- Professional experience in the franchise industry
- A bachelor's degree in business, marketing, finance or related field
- Management experience in the food industry preferred
QUALIFICATIONS
Operational Excellence
- Demonstrated record of meeting operational goals & maximizing revenue in a food service or hospitality position.
- Proven understanding of financial drivers of business operations. Profit and loss statement proficiency.
- Proven ability to determine expectations, measure effectiveness, and enforce quality standards.
- Excellent time management, organization, prioritization, and analytical skills.
- Excellent problem resolution skills with a creative, solution-oriented mindset.
- Embraces new technology, masters it quickly, with the goal of bringing the advantages to support franchisees.
Coaching
- Excellent leadership, interpersonal, influence, and coaching abilities.
- Ability to influence without authority.
- Ability to influence people resulting in positive and impactful results.
- Ability to identify challenges and map out potential resolutions quickly and effectively in an organized manner.
- Ability to work cross functionally across operations and marketing in order to provide solutions for franchisees.
- Excellent problem resolution skills with a creative, solution-oriented mindset.
Communication
- Strong verbal and written communication skills (phone, email, documents, in-person, and presentation).
- Capacity to remain calm when challenged and uphold professionalism when working through conflict.
- Must be detail oriented and communicate thoroughly in all aspects of your work.
- Strong conflict resolution skills with the ability to respond strategically.
Flexible & Eager Learner
- Ability to learn quickly and easily adapt to a dynamic work environment.
- A strong desire and curiosity to learn new skills and knowledge.
- Must be flexible and comfortable dealing with uncertainty.
- Complete other tasks and projects as assigned by leadership.
Other Skills
- Adept at working independently with minimal supervision.
- Experience with Microsoft Word, PowerPoint, Excel and G-Suite products.
WHAT WE OFFER
- Competitive starting salary
- Health insurance
- Paid vacation & holidays
- Retirement plan matching
- Innovative, fun culture
Submission for consideration:
Cover letter noting your available start date & desired salary. Resume, references, and LinkedIn profile.
We are an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, gender, age, national origin, color, religion, disability, sexual orientation, military status, or any other basis protected by applicable federal, state, or local laws.
Sweetwaters Coffee & Tea
Sweetwaters Coffee & Tea is a strong brand and a dynamic minority owned, woman led company that is constantly growing. We are a coffeehouse focused on providing an excellent guest experience and the highest quality, globally inspired beverages in a warm, friendly, beautiful atmosphere. Sweetwaters has been voted best cafes in many of the areas we are located. We are looking for talented, friendly, outgoing people to be a part of our team, grow with us, and share in our success.
It starts with our mission
We don't like to call it a mission statement. It's more like a promise statement. Whatever you want to call it, we believe in it deeply, and we like those that join us to understand and believe in it too. So here it is, our promise: To make our guests' day. It's as simple as that.
If we can do that, we've done well. And if you think you can help us do it too, then please, keep reading.
A few good men & women
We just like good people. The Sweetwaters experience is built on this principle. If you provide guests with a gourmet product in an environment that is both upscale and relaxing, all served by great people, then you've got it. And if you think you'd like to help us fulfill this promise, please let us know. We're always on the lookout for good people. Baristas, managers, all around coffee lovers-we need them all.
Company Website: Sweetwaters Coffee & Tea
Job Tags
Holiday work, Local area, Home office, Flexible hours,