Job Description

Job Description

***This is not a role with ForceBrands***

We’re supporting a growing national service provider in their search for a Field Operations Supervisor to help lead and scale their technician team across field service operations.

This role sits at the core of daily execution—coordinating dispatch, managing fleet and technician logistics, and ensuring best-in-class service delivery to high-profile clients. If you thrive on organizing chaos, driving accountability, and being the go-to person who keeps operations moving, we’d love to hear from you.

What You’ll Do:

• Lead the daily scheduling and dispatch of service technicians across reactive, install, and project-based work
• Monitor real-time job progress using fleet tracking tools; reassign work as needed to hit deadlines
• Act as the primary liaison with clients—communicating updates, resolving delays, and ensuring service expectations are met
• Own technician readiness: vehicles, uniforms, mobile tech, and tools
• Oversee vehicle maintenance schedules and partner with warehouse staff to support fleet cleanliness and stocking
• Track and report operational KPIs: response times, SLA adherence, first-time fix rates
• Support onboarding and setup for new techs, including systems access, training coordination, and equipment setup
• Collaborate cross-functionally with internal teams on logistics, inventory, and preventive maintenance programs

Who You Are:

• 5+ years of experience in field operations, dispatch, fleet coordination, or service team management
• Experienced with dispatch and/or fleet software (bonus if familiar with platforms like Motive or Samsara)
• Comfortable juggling multiple jobs, techs, and regions at once—while keeping service levels high
• Strong communicator with both internal teams and external clients
• Highly organized, process-oriented, and ready to take full ownership of daily field execution
• Familiar with logistics, warehousing, or equipment-based service industries preferred

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