Field Application Scientist (FAS) - West Coast Job at Curiox Biosystems, Woburn, MA

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  • Curiox Biosystems
  • Woburn, MA

Job Description

Job Description

Job Description

Salary:

Field Application Scientist (FAS) Pluto C-Free Portfolio


Location

West Coast

Position Summary

Curiox is seeking a Field Application Scientist (FAS) to support the Pluto C-Free portfolio. This entry-level role is ideal for a motivated scientist looking to apply their technical expertise in a customer-facing capacity. The FAS will be responsible for providing technical support, training, and demonstrations of Pluto C-Free solutions, working closely with Sales and Field Service to ensure successful adoption and customer satisfaction. This is a regional position, primarily supporting customers in the Northeast U.S. with limited travel.

Key Responsibilities

  • Customer Support & Training
    • Deliver onsite and remote training for customers on the Pluto C-Free platform.
    • Provide technical support during installation, onboarding, and routine use.
    • Address customer questions and ensure a positive experience with the technology.
  • Product Demonstrations & Applications Support
    • Conduct product demonstrations for prospective and existing customers.
    • Collaborate with Sales to highlight technical advantages and support adoption.
    • Gather and communicate customer feedback to internal teams to inform product development.
  • Operational Support
    • Partner with Field Service Engineers to ensure seamless customer handoffs.
    • Assist with standard operating procedure (SOP) development and technical documentation for Pluto C-Free workflows.
    • Maintain accurate records of customer interactions and demo outcomes.
  • Internal Collaboration
    • Work with R&D and Product Management to provide field insights on applications and customer needs.
    • Support cross-functional projects that enhance customer experience and operational efficiency.

Qualifications

  • Bachelors or Masters degree in life sciences, biotechnology, or related field.
  • Strong scientific background with hands-on laboratory experience (cell biology, immunology, or related fields preferred).
  • Excellent communication and presentation skills, with the ability to explain technical concepts clearly.
  • Customer-service mindset with strong interpersonal skills.
  • Highly organized, self-motivated, and able to manage multiple priorities.
  • Ability to travel within the Northeast region (~2530%).
  • Previous customer-facing or teaching/training experience a plus but not required.

Key Competencies

  • Technical expertise in life sciences applications
  • Strong interpersonal and communication skills
  • Customer focus and problem-solving ability
  • Adaptability in a dynamic, fast-paced environment
  • Team-oriented with collaborative mindset

Job Tags

Remote work,

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