Job Description

Employer Industry: Education Technology

Why Consider this Job Opportunity:

1. Competitive salary starting at $60,000
2. Total on-track commissions of $25,000 to $30,000
3. Health, dental, and vision coverage
4. Company 401k program
5. Unlimited PTO and flexible working hours
6. Annual wellness, WFH, and professional development stipends

What to Expect (Job Responsibilities):

1. Manage an annual book of business of $1.5-2M, typically composed of 30-40 partner institutions
2. Lead the account renewal process, including analyzing previous years' usage/trends to recommend the right renewal for each account
3. Proactively address client needs to consultatively recommend and implement upsell and cross-sell opportunities
4. Cultivate strong relationships with university and college administrators and stakeholders to ensure proper and full utilization of the Upswing products
5. Ensure customer satisfaction by providing responsive and empathetic service from all Upswing teams

What is Required (Qualifications):

1. Previous experience as an account manager or customer success manager, preferably at a SaaS company, with at least two years of experience managing a book of business with metrics to support
2. Experience meeting and exceeding revenue-based goals for renewals, upsells, and cross-sells
3. Intellectual curiosity with the ability to learn on the fly
4. Well-organized and sincerely empathetic
5. Compelling writer who crafts grammatically impeccable emails

How to Stand Out (Preferred Qualifications):

1. Proficiency in Excel with a general understanding of statistics and data with the ability to use this information to create and present reports
2. Problem solver who uses critical thinking and product knowledge to locate solutions for clients
3. Negotiator skilled at identifying potential upsells and securing contract renewals based on client's needs
4. Experience working with higher education institutions (highly preferred)

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

Reach, relate to, and retain #TodaysStudents by scaling your #studentsuccess with 24/7 online #tutoring, modern engagement, and insightful data.

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