Job Description
Customer Service Representative
TopView Sightseeing is a well-established company based in New York City, offering a variety of sightseeing tours by bus, bike, and boat. Our dedicated team of native local experts serves over 2,500 customers daily, providing visitors to the Big Apple and other cities—including Philadelphia, Washington, DC, Atlanta, Houston, Dallas, and London—with unforgettable experiences. Customer service is of paramount importance to the TopView Sightseeing brand, and as we continue to grow and expand internationally, we remain committed to enhancing the customer experience across our network. We are looking for an experienced Customer Service Representative to play a crucial role in our front-facing and back-office customer service operations.
We are seeking a Customer Service Representative for a seasonal position based in New York City, with the potential to lead to a permanent role.
Availability Requirements:
● MUST be able to work Weekends and Holidays.
● This is not a remote position.
● Shifts may vary, with potential start times as early as 12 AM.
Responsibilities and Duties
● Handle phone calls and emails for all locations, including NYC, Philadelphia, Washington, DC, Atlanta, Houston, Dallas and London.
● Assist customers with bookings and sales over the phone, in person, and online.
● Demonstrate in-depth knowledge of our products and services.
● Perform various administrative tasks in a fast-paced environment.
● Adhere to company policies and procedures.
● Greet and assist all office visitors in line with company standards.
● Maintain organized records and a clean reception area.
● Support the Customer Service Assistant Manager with additional administrative duties.
● Not limited to the above duties
Qualifications and Skills
● Strong customer service skills.
● Geographical knowledge of Manhattan is a plus.
● Must be computer proficient - data entry, emailing, internet researching, faxing, and others.
● CRM Knowledge and Zendesk a +
● Project management software a +
● Time management skills
● Knowledge of Google workspace is a +.
● Understanding Excel and formulas is a +.
● Problem-Solving Capabilities.
● Excellent (verbal and written) communication skills.
● Positive attitude and enthusiasm.
● Requires a professional demeanor.
● Team player with good organizational and interpersonal skills.
● Able to multitask.
● Must come to work presentable and well-groomed.
● Business casual attire at all times.
● Available for on-call (weekdays/weekends).
● Available to work on Weekends and all Major Holidays.
● Exceptional attendance
Other experience:
● Bilingual A+ (Spanish, Mandarin, Hindi, French, Arabic, Portuguese)
Job Types: Seasonal
Salary: $17.00 - $20.00 per hour
Benefits:
● Employee discount
Schedule
● 8-hour shift, with varying times. Can be as early as 8 am.
● Holidays
● Overtime
● Midday/Evening/Overnight
● Weekend availability
Ability to commute/relocate:
● New York, NY 10017: Reliably commute or planning to relocate before starting work (Required) Experience:
● Microsoft Excel: 1 year (Required)
● Customer service: 1 year (Required)
Work Location: In person
Powered by JazzHR
CghwN9pnqA
...DeliverThat DeliverThat was founded by drivers, for driverswith a mission to offer... ...we do. Were actively seeking independent contract delivery professionals across the U.S. to... ...Position Type: 1099 Independent Contractor Ready to deliver more than just food...
...Job Description Job Description Vali is currently seeking candidates for the Human Resources (HR) Manager position. The HR Manager will provide overall management and direction to the HR staff and will serve as the primary focal point for management on HR-related...
...and were looking for entrepreneurial teammates who like a challenge.The RoleWe are looking for a talented developer with deep experience within the Shopify ecosystemwith a strong preference for candidates based in NYC, Toronto or San Francisco, though remote within...
...Join the Waves Express Car Wash Crew We're Hiring Managers In Training! Looking for a job that doesn't drain the life out of you? Want to work outside, vibe with cool people, and be part of a team that actually feels like a team? Waves Express Car Wash in Simpsonville...
...Access Healthcare is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Susanville, California. Job Description & Requirements ~ Specialty: Labor and Delivery ~ Discipline: RN ~ Start Date: 05/26/2025~ Duration: 13 weeks ~24 hours per...