Job Description

The Consumer Loan Processor prepares and reviews documents for both in-branch and digital closings, and demonstrates a high level of detail-orientation, organizational skills, and time-sensitivity. They will know all of the key functions in consumer processing, including Department of Motor Vehicle and Department of Natural Resources (DMV/DNR) documentation and lien processing. They will provide exceptional service to members and employees and share in a variety of responsibilities on a rotating basis within the department.

As our Consumer Loan Processor, you will:

• Provide outstanding, quality service to external and internal members
• Ensure accuracy and prepare secured loan documents for Lender by Phone loan closings
• Monitor the digital loan closings pipeline, perform quality control, and disburse loan funds upon receipt of electronically signed documents
• Handle lender questions and requests regarding consumer loans and DMV/DNR documentation
• Communicate with 3rd parties on items related to payoffs and lien perfections
• Assist with administration of eMV/DMV Partner & DealerTrack software
• Review and balance general ledger entries related to lien filing fees and taxes collected
• Prepare and submit DMV/DNR forms to respective agencies to secure our lien on collateral
• Follow up on unperfected lien filings
• Monitor and process emails received in the department shared inboxes
• Verify and upload home owners insurance to tracking system
• Complete processes related to our forced place insurance portfolio
• Complete instructions for outgoing wire transfers for disbursed loans
• Complete loan maintenance requests related to deferments and collateral changes
• Back up support for our student loan program

Our ideal candidate will have a combination of:

• Requires a high school diploma or equivalent degree (GED, HSED)
• Minimum of one year of lending or financial services experience is preferred
• Exceptional attention to detail and accuracy
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Familiarity with Microsoft Office suite and web-based software packages
• Passion for providing outstanding service to our members - internal and external
• The ability to work hard, find solutions and have fun!

Community First Credit Union

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