Job Description

At Bank of America, we are guided by a common purpose to help make At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

The Registered Senior Investment Specialist is an in-bound phone-based client advocate, answering detailed questions about products, accounts and financial services. This role educates our clients about value-added opportunities, identifies the need for deeper financial conversations, and refers them to specialists across Merrill and Bank of America. The role is responsible for ensuring client needs are met in a timely fashion while adhering to procedures and guidelines. As part of this role, you already have the FINRA Series 7 & 66 (or 63 & 65) registrations and have the ability to progress into roles focused on investment sales, advice delivery, trading, or ownership transition.

Required Qualifications:

• SIE, S7 and S66 or equivalent (63/65)
• Must currently be coming from the BQ240 job code

• Is client-focused with a passion for excellence and a positive team attitude.
• Is self-motivated, goal-oriented, and has the ability to multitask in a fast moving, performance –based environment.
• Has the ability to identify clients’ needs and find proper solutions to meet those needs by referring sales opportunities to specialist and sales teams.
• Is an effective communicator with an aptitude for sales and relationship management
• Has strong computer skills
• Wants to establish a long-term career in the financial services industry at a fast-growing company that rewards hard work and dedication.
• Is ambitious, disciplined, hardworking, resilient and willing to learn.

Desired Qualifications:

• A bachelor’s degree, or 1-2 years of experience in a performance-based environment.
• Leadership capabilities.

Enterprise

This job is responsible for executing on client service activities by answering general inquiries, performing account maintenance, assisting with online access and website navigation, and executing and confirming trade orders initiated by self-directed clients. Key responsibilities include uncovering additional client needs, deepening existing relationships, and referring clients to partner businesses.

Responsibilities:

• Performs account maintenance, addresses online access requests, and prioritizes increasing overall client engagement and satisfaction through timely resolution and assistance with client inquiries
• Assists with product fulfillment and supervision requirements including maintenance for missed review and Not In Good Order (NIGO), funding, terminations, and withdrawals requests
• Engages in relationship building opportunities and partners with appropriate business counterparts when opportunities are identified

Additional Skills Used:

• Account Management
• Attention to Detail
• Critical Thinking
• Customer and Client Focus
• Oral Communications
• Active Listening
• Decision Making
• Emotional Intelligence
• Result Orientation
• Trading
• Client Experience Branding
• Client Solutions Advisory
• Prioritization
• Referral Identification
• Written Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: 

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