Job Description
Job Description
Job Description
TITLE: Computer Operator
LOCATION: Washington DC / Hybrid
MINIMUM EDUCATION: Bachelors degree in IT, related field, or equivalent experience.
REQUIRED EXPERIENCE: 6 years
INTERVIEWS: Webcam only
Job Description: This position is not telework-eligible. All shifts are onsite. The Office of the client is a full-time 24hrs, 365-day operation. The position requires someone who can work Holidays and weekends (Saturday and Sunday).
Responsibilities: The resource is to perform tasks and assignments related to the management and operations of drawings for online games, second chance drawings, and special event drawings. Duties include, but are not limited to:
The incumbent is responsible for resolving hardware and software issues from minor software to complex system issues. Serves as the initial point of contact for OLG staff experiencing computer problems or in need of additional technology resources.
Monitors networked systems for security problems and investigates causes of any suspicious activity identified.
Serves as initial point of control to ensure personnel do not access the classified processing area without proper clearance.
Performs the Game Closing and IT draw operations, verifies closing of lottery games; validates winning numbers for draw games withdraws staff and auditors; updates and posts winning numbers to the website and phone line; works with vendor to enable payments for local drawings; balances sales and liabilities data with the gaming system and create Back-Office System (BOS) reports; and updates new draw sales and liability records.
On a daily basis, processes and balances the Internal Control System (ICS) financial reports against BOS reports.
Monitors the ICS and BOS performance during data entry and reporting any anomalies noted; communicates issues to systems and network engineers; and responds to BOS/ICS queries via email or telephone.
Updates the Multistate Lottery Association (MUSL) and Draw Reporting Systems with sales and winning numbers for multistate lottery games. Maintains contact with the Draw Manager, Draw Auditor, and Lottery.
Assists Information Technology staff in providing basic computer and systems support to Gaming Systems vendors. Assists IT Specialists with- providing technical assistance and support for incoming queries and issues related to computer software and hardware.
Executes and monitors daily Data Warehousing program.
Conduct preliminary IT inquiries and issue tracking for users.
Maintains asset inventory for the Lottery IT department.
Assists the IT Specialist in installing and configuring computer software, installing computer hardware peripherals, including the setup of network printers, monitors, and mobile devices, and providing assistance to the QA groups in UAT testing as assigned.
Perform other related duties as assigned.
Skills: Extensive knowledge of the functions of various computer operating systems to monitor activities internal to the systems.
Required General knowledge of File Transfer Protocol (FTP) and Virtual Private Networks (VPN) in order to transfer data securely.
Required Knowledge of network file system and USB file transfers to transfer data from internal control system to a thumb drive and then to network file server.
Required Experience in Information Technology environment on Microsoft Windows environment.
Required Ability to effectively comprehend SOPs, reports, test scripts, and other related materials.
Required High School Diploma.
Required Flexible work from home options available.
Job Tags
Holiday work, Full time, Local area, Remote job, Work from home, Flexible hours, Weekend work, Sunday, Saturday, All shifts,