Job Description

Step into a pivotal leadership role as Complex Hotel Manager, overseeing the daily operations of two renowned properties in Tampa: Embassy Suites by Hilton Tampa Downtown Convention Center and Hilton Tampa Downtown . This dynamic dual-property role offers the unique opportunity to lead teams across two distinct yet complementary brands, delivering exceptional service and operational excellence in the heart of one of Florida’s most vibrant cities. Property Highlights: Embassy Suites by Hilton Tampa Downtown: All-suite property with spacious accommodations Connected to the Tampa Convention Center via skybridge Ideal for both business and leisure travelers Signature complimentary breakfast and evening receptions Hilton Tampa Downtown: Full-service hotel featuring elegant guest rooms and suites 30,000 square feet of flexible event space Rooftop pool, modern fitness center, and on-site dining Steps from downtown’s top attractions and the Riverwalk As Complex Hotel Manager, you will play a strategic role in leading both properties to success—driving guest satisfaction, team engagement, operational efficiency, and financial performance. You’ll inspire excellence, foster collaboration, and ensure a seamless brand experience across both locations. What will I be doing? The Complex Hotel Manager will report to the General Manager and be accountable for the day-to-day operations of both properties. You will work closely with department heads, brand partners, and ownership groups to ensure both hotels meet and exceed brand standards and business goals. Key Responsibilities Include: Partner with the General Manager to oversee all operational aspects across both properties Lead, coach, and develop a high-performing team of department heads and associates Ensure exceptional guest service is consistently delivered, monitored, and improved Oversee key projects including renovations, brand enhancements, and capital improvements Drive financial performance through budget oversight, cost control, and revenue generation Implement strategic plans and service initiatives to improve guest satisfaction and loyalty Monitor brand compliance and respond to internal audits to ensure continual improvement Collaborate with Sales, Events, and Marketing teams to position both hotels competitively Champion employee engagement and retention through transparent leadership and recognition Maintain strong relationships with community partners and local business networks Foster a culture of accountability, innovation, and operational excellence What are we looking for? Basic Qualifications: Experience managing a property with revenue of $20M 2+ years of Hotel Manager, AGM or Director/Leadership role or equivalent experience 2+ years of operations background Success in building strong service cultures, increasing team member engagement and guest loyalty Performance driven, with strong leadership capability and proven ability to attract, motivate, lead, inspire and direct a talented team towards driving excellent guest and employeesatisfaction results Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. and #1 Best Workplaces for Women List - 5th Year In a Row. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to your pay when you need it through DailyPay Health insurance Career growth and development Team Member Resource Groups Recognition and rewards programs Go Hilton travel discount program Best-in-Class Paid Time Off (PTO) Supportiveparental leave Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education :Access to a wide variety of educational credentials(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) #J-18808-Ljbffr Hilton Worldwide, Inc.

Job Tags

Similar Jobs