Job Description

Join to apply for the Club General Manager role at Planet Fitness 2 weeks ago Be among the first 25 applicants The Club General Manager will oversee gym operations to ensure an exceptional “Judgment Free” member experience and a financially successful club. The manager will lead a team of employees, providing training and development. Essential Duties And Responsibilities Create a welcoming atmosphere for members, prospective members, and guests, ensuring excellent customer service. Recruit, hire, train, and develop a high-performing team including Assistant Managers, Member Service Representatives, Trainers, and Custodians. Schedule staff and ensure all shifts are covered. Lead by example, maintaining accountability through training and coaching, aligned with PF’s values and goals. Manage weekly employee payroll processing. Resolve employee issues professionally. Escalate member, staff, and club issues to the Area Manager. Handle front desk activities: answer phones, check-in members, maintain cleanliness, conduct tours, and address member requests. Oversee facility cleanliness and maintenance. Ensure safety of staff, members, and property. Manage equipment repairs and communicate needs promptly. Oversee marketing efforts and train staff on promotions. Authorize expenditures, process refunds, and handle bank deposits. Prepare HR forms and coordinate with Corporate Payroll. Qualifications/Requirements At least 1 year of management experience. At least 2 years of customer service experience with excellent skills. Basic computer skills. Passion for fitness and health. High energy, positive attitude, punctuality, and reliability. Strong listening, empathy, and problem-solving skills. High School diploma or GED preferred. Must be 18 or older. Physical Demands Standing and walking during shifts. Talking in person and on the phone. Occasionally lifting up to 50 lbs. Handling cleaning chemicals. Moving, bending, climbing, and other physical activities. Mission Statement At Supreme Fitness Group, we aim to expand the Planet Fitness brand, foster a positive environment, and deliver the Judgement Free experience, driven by passion and fearlessness. Job Benefits Free Black Card gym membership and amenities. Medical, 401k, and insurance benefits. Discounts on merchandise, tickets, and attractions. Energetic, growing work environment. Note: Employees are employed by the franchisee, not PFHQ, which does not control employment terms. Additional Details Employment type: Full-time Job function: Management and Manufacturing Industry: Wellness and Fitness Services #J-18808-Ljbffr Planet Fitness

Job Tags

Similar Jobs