Job Description

About the Role:

The Business Partner role under field Alliances Operations will be responsible for day to day operations supporting the rapidly growing CrowdStrike MSSP partner ecosystem as well as Crowdstrike Alliances/Partner leadership team and wider Alliances/Partner team. This role will have an emphasis on managing strong Salesforce data and partner program integrity with emphasis on our partner facing processes. While providing a seamless CrowdStrike experience for our partners, the successful candidate will have the ability to constantly improve our operations, build scalability, and be the partner advocate. 

What You'll Do:

• Partnering with MSSP Partner Leaders and their teams with emphasis to assist with Channel strategy with data led insights into trends, gaps and opportunities to execute the plan.
• Continuous enablement of wider Alliances/Partner team to ensure seamless execution of partner related processes and initiatives.
• Managing day-to-day operational tasks to support MSP Partners, Partner Managers, and Sales teams.
• Understanding and interpreting data and ability to prepare metrics and KPIs that are shared with management on a regular basis.
• Managing partner onboarding and compliance support. Assisting with complex contractual cases.
• Ensuring all partner deals are properly categorized and correct partner attribution is tagged. Regional deal support. 
• Advising on process enhancements and liaising with IT, capability and GTM teams. 
• Participating in QBRs to ensure processes are aligned with the needs of the business and provide recommendations for the future. 
• Participating in the Annual Planning Process.
• Investigating and Resolving Commissions issues escalated by the Comp Team.
• Instituting best practices and scalable processes, including data flow.
• Identifying opportunities to constantly improve and streamline processes, especially as the partnership model expands. Aligning with cross-functional teams to ensure positive user experience for our partners.
• Implementing new processes and process enhancements within the Americas.
• Delivering regular enablement sessions for wider Alliances/Partner sales teams. Onboarding of new hires. Managing knowledge transfer and training materials. 
• Training shared services team, and acting as a point for escalation. 

What You'll Need:

• Bachelor's degree
• Minimum 10 years of (Partner / Channel) Operations experience
• Minimum 5 years of MSSP Operations experience
• Strong working knowledge of how MSPs run their business
• Strong analytical background and ability to flush out anomalies
• Be a self-starter, detail and process oriented, and operationally-minded
• Excellent presentation, communication, and influencing skills, with strong business partnership experience
• Expertise in business applications including Excel, PowerPoint, Salesforce and Tableau
• Ability to work in a fast-paced environment and manage through ambiguity and change 
• Curious minded and willingness to constantly improve experience for our partners and internal teams 
• Ability to optimize and prioritize tasks

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