Job Description

Auto Field Appraiser

Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Position Summary

Kemper is seeking an Auto Field Appraiser to work in the Van Nuys, CA area. You will investigate, evaluate, and appraise damaged automobiles and settle claims within an authorized dollar limit.

Position Responsibilities

• Participates in a program of formal and on-the-job training through classroom instruction, observing repair work and keeping abreast of new repair techniques and procedures.
• Examines first and third-party vehicle damage in the field, at drive in locations, or at service centers as assigned. Follows the company photograph guidelines to verify the identity of the vehicle and to thoroughly document current condition/damage, prior damage, vehicle options, etc. and prepares accurate written appraisal to determine and verify the extent of vehicular damage. A copy of the appraisal will be provided to the owner and uploaded on the day of the appraisal. All supplements will be completed per company guidelines.
• Ensures adherence to claims procedures and guidelines prescribed by the company to produce a high-quality work product.
• Negotiates repair prices with repair facilities and secures agreed prices for repairs. Maintains a list of company approved part suppliers and uses these firms whenever possible/applicable to control the cost of repairs and to ensure quality work. May visit repair shops to evaluate physical plant, quality of work and may provide a list of garage or repair facilities to insured if allowed by state law.
• Negotiates settlements in a timely manner as assigned. Ensures equitable and fair payment of physical damage losses within authority granted. Obtains all necessary documentation to substantiate the appraisal and/or settlement being offered.

Position Qualifications

• High School Diploma required.
• 1 - 2 years of field appraiser experience or 2 - 3 years of auto repair/body shop experience required.
• Strong customer service experience required.
• Must have good computer skills.
• Must have good planning and organizing skills.
• Must have good written and verbal communication skills. Some positions may require specific bilingual skills.
• Must have the ability to effectively deal with conflict.
• This is a remote position working in the Van Nuys, CA area.

The range for this position is Hiring Range $46,400.00 to $77,300.00. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper is focused on expanding our Diversity, Equity, and Inclusion efforts to align with our vision, mission, and guiding principles.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

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