Job Description

Job Description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Reporting to the SVP & CNO, the Associate Chief Nursing Officer (ACNO) is responsible for defining, planning, implementing and monitoring patient care delivery, fiscal management, human resource management and departmental operations for the defined care areas. The ACNO assumes a leadership role in developing policy and standards that allow staff to excel within their domain of patient care services and to attain their operational goals.

This role will provide oversight for our Emergency Rooms and Critical Care areas.

Job Description:

Health Care Environment

• Maintains knowledge of current nursing practice, patient care and delivery systems
• Directs the development, interpretation, implementation and maintenance of standards of nursing practice, policies, procedures and protocols which guide the scope and conduct of patient care provided by nursing staff to the patient population served
• Ensures compliance with State Board of Nursing and regulatory agencies i.e. Joint Commission, Department of Public Health, Centers for Medicare/Medicaid
• Uses evidence-based practice and outcome measurement to influence change
• Upholds patient safety systems, monitors clinical activities and identifies risks
• Accountable for patient care quality improvement goals and objectives. Works collaboratively with Department of Quality and Safety to ensure process improvement
• Develops performance improvement programs in association with the appropriate medical director(s) and surgical members of the medical staff to support the system’s overall strategic and tactical plans
• Serves as a leader in patient experience and patient and family centered care, assuring that a supportive environment is maintained and enhanced throughout Emergency Services
• Works collaboratively with peers and subordinates to improve the overall experience of care for patients and families

Financial Management

• Manages financial resources and develops business plan in collaboration with CNO and Chair/Medical Director
• Articulates business model and translates into operational plan
• Develops, monitors and maintains budget

Human Resource Management

• Leads workforce planning and is a champion for selecting top talent, reward and recognition, diversity, performance management and human resource regulatory guidelines
• Creates opportunity for colleague involvement and shared decision-making
• Mentors and develops pathways to leadership and professional development

Strategic Management

• Analyzes situations and develops strategic direction, recognizing gaps to desired outcomes
• Measures and analyzes performance for departmental and organizational processes and outcomes

Information Management and Technology

• Identifies nursing data to evaluate practice
• Interprets relevant benchmarking data and demonstrates awareness of technology trends that impact patient care
• Participates in the evaluation of information systems in the practice setting

Communication and Relationship Building

• Informs and advises the CNO of all current trends, problems, activities within the area of responsibility
• Maintains visibility and presence in all areas of medical center Builds trusting collaborative relationships with peers, staff, physicians and other disciplines. Serves as liaison between nursing and other areas. Leads committees relevant to clinical practice areas
• Engages staff and others in shared-decision making. Promotes shared governance model in nursing practice
• Collaborates with physicians to develop patient care policy

Leadership

• Possesses foundational thinking skills to address ideas and critically analyze departmental and organizational issues and initiatives
• Maintains curiosity and eagerness to explore new knowledge and ideas
• Values and acts on feedback that is provided on own strengths and weaknesses.
• Promotes systems thinking
• Serves as a professional role model and mentor to managers and future nurse leaders
• Serves as a change agent and facilitates others in understanding importance and the process of change

Other Responsibilities :

Organizational Requirements: Supports and promotes LHMC ’s mission, vision, values, goals and objectives including:

• Complies with all LHMC policies and procedures
• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards

Minimum Qualifications:

Education: Masters degree required. BSN required. Doctoral degree preferred.

Licensure, Certification, Registration: Current Commonwealth of Massachusetts license to practice as a Registered Nurse required

Skills, Knowledge & Abilities:

• A high level of interpersonal skills necessary in order to provide effective leadership to nursing managers and staff and to effectively communicate with a wide variety of Lahey Health System colleagues and outside agencies.
• A high level of analytical skills necessary in order to develop and implement new nursing systems, techniques and procedures; determine needs for capital equipment, staff, expense and revenue budgets; and prepare special and recurring reports or analyses.

Experience : Minimum of eight (8) years of progressive clinical and management responsibility. Proven track record as both a nurse and a clinical manager/director.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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